Support centre
Platinum IPTV support, around the clock
Live chat, WhatsApp and email, 24/7. Support for every Platinum IPTV account is provided by IPTV Services.
Live chat
The quickest way to reach support. The chat window is in the corner of every page.
Best for order questions. Include the email address you used at checkout.
contact@iptvservices.onlineHelp us help you faster.
Include these details and support can usually solve things in one reply:
- • The email address you used at checkout
- • Your device model and player app
- • The channel or title affected, and when it happened
- • What you see on screen, such as an error message
Never send passwords or full card numbers. Looking for setup steps? Try the device guides.
Write your message
Prepare a support request.
Common questions
Support from IPTV Services is available 24/7 by live chat, WhatsApp and email. Replies are usually quickest in live chat or WhatsApp.
IPTV Services emails your login details after your payment is confirmed. Timing depends on the payment method. If nothing has arrived, check your spam folder and then contact support with the email address you used at checkout.
Restart the player and your device, try a wired connection or a stronger Wi-Fi signal, and test another channel. If the problem continues, send support the channel name, the time it happened and your device and player.
Contact support before buying again. They will explain how to move to a higher connection count, because a new purchase does not automatically change an existing account.
Contact support first so they can try to resolve the issue. New subscriptions can request a refund within 7 days of purchase, subject to the conditions in our refund policy.
Read the refund policy, terms and privacy policy.