Refund policy

1. Refund window

You can request a refund within 7 days from the date of purchase. This applies to new subscriptions only. The full refund policy of the seller, IPTV Services, is published at iptvservices.online/refund-policy and governs every purchase.

2. Contact support first

Before a refund is considered, contact support by live chat, WhatsApp or email and describe the problem. Many issues, such as a typo in the server address or a player setting, can be fixed quickly. Support may ask for your order email, device, player and a description of what you see.

3. Conditions

Refunds are limited to one per customer. They are not available for:

• Renewals or upgrades of an existing subscription.
• Problems caused by your own internet service, including provider or network blocking.
• Inability to install or configure a player on your device.
• Occasional buffering or minor channel downtime.

4. How approved refunds are paid

Approved refunds are returned to the original payment method. Processing usually takes 3–5 business days after approval; your bank or payment provider may take longer to show the credit.

5. Try before you buy

The simplest way to avoid surprises is the free 24-hour trial. Test your device, player, internet connection and must-have channels before choosing a plan. Player licences or app purchases made with third-party developers follow those developers’ own refund policies.